TERMS & CONDITIONS

Orders & Payment

• Please complete payment within 3 days of placing your order. Unpaid orders will be automatically canceled.

• For orders requiring payment upon delivery (if applicable), failure to complete payment without prior notice may result in order restrictions on future purchases.

• All prices are listed in the selected currency and are subject to change without prior notice.

Handmade Products Disclaimer

• Most of our jewelry is handcrafted. Minor variations in shape, texture, or finish are part of the handmade process and are not considered defects.

• If you prefer perfectly identical items, please consider carefully before placing an order.

Order Processing & Shipping

• Orders are processed based on the order confirmation date, not the delivery date.

• Processing time does not include weekends or public holidays.

In-stock items

• Ship within 2–7 business days

• Estimated delivery time: 3–7 business days, depending on destination

Pre-order items

• Clearly marked on the product page

• Estimated production time: 10–30 business days

• Delivery time: 3–7 business days

Delays may occur during peak seasons or due to force majeure events such as natural disasters.

Shipping Methods

We currently offer:

• Home delivery

• International shipping

Shipping options may vary depending on destination.

Unclaimed or Returned Shipments

• If a shipment is returned due to failure to collect or provide accurate delivery information, the order may be considered unclaimed.

• Reshipment may require additional shipping fees.

• Repeated unclaimed shipments may result in restrictions on future orders.

Returns & Refunds

• Customers may request a return within 7 days of receiving the item, in accordance with applicable consumer protection laws.

• Items must be unused, unworn, and returned in original packaging, including all accessories and gifts.

• We do not offer direct exchanges. Please place a new order if needed.

• Return requests submitted after 7 days will not be accepted.

Non-returnable items include:

• Items showing signs of wear or use

• Customized or specially marked items

• Items damaged due to personal use

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of delivery with clear photos.

• Once approved, items must be returned within 3 days.

• Return shipping for approved defective items will be covered by CUPiD.

Non-Defect Definition

The following are not considered defects:

• Minor size variations (up to approx. 2mm)

• Slight color differences due to screen display settings

• Natural variations inherent to handcrafted products

Repair Service

• We offer one-year complimentary repair service for damage occurring under normal wear, subject to evaluation.

• Replacement parts caused by personal damage may incur additional charges.

• Customers are responsible for round-trip shipping costs for repairs.

• Repairs may not be available if materials or parts are discontinued.

Repair service is not available for:

• Limited or special collection items

Customer Support

For inquiries, please contact us via:

• Official INSTAGRAM: @melonie_rc

• Customer Service Hours: Monday–Friday, 13:00–17:00 (GMT+8)